- Business Name: Wooden Strong
- Website: www.woodenstrong.com
- Effective Date: June 15, 2026
At Wooden Strong, customer satisfaction is our priority. We strive to deliver premium-quality wooden furniture in perfect condition. If you experience any issues with your order, please read our Refund & Returns Policy carefully.
Return Eligibility
You may request a return or replacement only under the following circumstances:
- You receive a damaged product.
- You receive a defective or manufacturing-fault product.
- You receive the wrong product or an incorrect item.
- The product has significant transit damage.
To be eligible for a return or replacement, you must notify us within 48 hours of receiving your order and provide clear photos or videos of the issue.
Non-Returnable Items
Returns or refunds will not be accepted in the following situations:
- The product has been used, assembled, or modified after delivery.
- Minor variations in wood grain, texture, color, or natural knots, as these are natural characteristics of solid wood.
- Damage caused due to improper handling, misuse, or negligence by the customer.
- Customized, made-to-order, or personalized furniture.
- Change of mind after the order has been shipped or delivered.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please include:
- Your Order Number.
- Clear photos and videos of the product.
- Photos of the packaging (if damaged).
- A brief description of the issue.
Our support team will review your request and respond within 2–5 business days.
Replacement Policy
If your request is approved, we may:
- Replace the damaged or defective product.
- Replace only the damaged part, where applicable.
- Arrange a repair if suitable.
- Provide another appropriate resolution at our discretion.
Refund Policy
Refunds are issued only if:
- A replacement cannot be provided.
- The product cannot be repaired.
- The order is cancelled before dispatch (subject to approval).
- Wooden Strong is unable to fulfill the order.
Approved refunds will be processed to the original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.
Cancellation Policy
Orders may be cancelled before dispatch by contacting our customer support team.
- Once the order has been dispatched or shipped, cancellation requests may not be accepted.
- Customized or made-to-order products cannot be cancelled once production has started.
Return Shipping
If the return is approved due to our error (wrong item, damaged product, or manufacturing defect), Wooden Strong will arrange the return pickup or bear the return shipping cost.
If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.
Inspection Process
All returned products are inspected by our quality team before a refund or replacement is approved.
Wooden Strong reserves the right to reject any return request that does not meet the conditions mentioned in this policy.
Contact Us
If you have any questions regarding our Refund & Returns Policy, please contact us:
- Business Name: Wooden Strong
- GST Number: 08GCAPP5610P1Z5
- Phone / WhatsApp: +91 80948 33618
- Email: helpwoodenstrong@gmail.com
- Address: Ghantel Khariya Road, Churu, Rajasthan, India
- Working Hours: Monday – Sunday, 10:00 AM – 7:00 PM (IST)